Service Due Alert

The Service Due alert warns you when a vehicle reaches a maintenance milestone — by default when engine hours pass 500 hrs, but you can base it on odometer or a date instead. It is an escalation alert: if no one acts on it, it escalates to a wider audience over time so a due service never slips through.

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Shows: the rule builder with a maintenance template selected — the engine-hours condition and vehicle assignment.

Alt text: AVLView Service Due rule set to trigger when engine hours exceed 500.

How to set it up

1. Go to Alerts > Rules and click Create rule.
2. Pick the matching template, or choose Start from scratch.
3. Adjust the condition to fit your fleet.
4. Choose which vehicles or groups the rule applies to.
5. Set a schedule — Always, Business Hours, Outside Business Hours, or Custom.
6. Pick the notification channels — In-App, Push, Email, or SMS.
7. Click Save. When the rule triggers, the alert appears in the Alerts Inbox and notifications go out.

What you can set

• Metric — engine hours (default > 500 hrs), odometer distance, or a calendar date.
• Assignments — the vehicles or groups the rule watches.
• Schedule — Always, Business Hours, Outside Business Hours, or Custom.
• Channels — In-App, Push, Email, SMS.
• Behaviour — fine-tune escalation and repeat settings to control noise.

Frequently asked questions

What does “escalation” mean here?

If the alert isn’t actioned, it escalates to a wider audience over time — so a service that’s due keeps surfacing until someone handles it, rather than being dismissed once.

Can I track the service itself, not just the alert?

Yes — log and manage the work in the Services module. The alert tells you a service is due; Services is where you record that it was done.

Related

• Low battery alert
• Create an alert rule