MapView - Unable to View All Vehicles
If some or all of your vehicles don’t show in MapView, it’s almost always one of a few things — the vehicle list being hidden, a filter that’s narrowing the view, limited access on your user account, or a device that hasn’t reported recently. Work through the causes below.
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Shows: The MapView screen with the left vehicle pane collapsed and the 'Expand left pane' control highlighted to restore the vehicle list.
Alt text: Expand left pane control in MapView to restore the vehicle list
Cause and fix
The vehicle list is minimised
The most common cause: the left vehicle pane is collapsed. Click “Expand left pane” to bring the list back.
A group or search filter is active
If the list is expanded but only shows some vehicles, a group or search filter may be applied. Clear the filter or switch to All vehicles / All groups to see the full fleet.
Your account has limited access
Sub-users can be restricted to specific vehicles or groups. If you expect to see vehicles you don’t, ask your administrator to widen your access — see set user privileges.
The vehicle hasn’t reported recently
A device that is powered off or out of network coverage may not plot until it sends fresh data. If a specific vehicle is missing, check whether it’s reporting on the dashboard first.
Related
Still stuck? Contact support and we’ll help.
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