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Getting Started
Alerts & Reminders
Maps & Geofencing
Supported Devices
Reports
Analytics
Service & Maintenance
Trip Scheduling
Dashboard
Settings & Admin
Troubleshooting
  • Fleet Not Appearing on Dashboard
  • MapView - Unable to View All Vehicles
  • Delayed Update on Dashboard
  • Incorrect Track or history
  • Invalid Vehicle Speed in the Report
  • Inaccurate Fuel Readings
  • Invalid Fuel Drain Alert
  • Incorrect Time in Platform
  • Driver Name Missing or Unauthorised
  • Driver Identification Retain Policy
  • Tow Alerts Generated
  • Spot Geo-Fence Alert Not Triggered
  • Inaccurate Temperature Reading for Reefer Truck
  • Limited Access to Features
  • Restricted Account Access
  • Invalid Account Activation Link
  • Error Importing Fleet Service Log
What's New
Troubleshooting
Published Jul 2026

Limited Access to Features

If you can't see the alerts tab or other features, your administrator has restricted your role. Check Settings → User Roles & Privileges, or ask your administrator for access.

Cause and fix

I wish to see alerts generated for a few vehicles, but unable to view the alerts tab and a few features in the platform. Please help.

Depending upon your job or your role in the organization, your fleet manager or administrator of your company account may allow or restrict your access to some available fleet operational features.

You may verify your access rights here viz.,

Settings >> User Roles & Privileges

A sub-user may request the fleet manager or administrator to access any of the available features in the platform.

Related

  • Invite users & set permissions
  • Restricted account access

Still stuck? Contact support and we'll help.

Next
Restricted Account Access
A 'Your account has time restrictions' message at login means you're signing in outside your permitted work hours. Try during your shift, or ask your administrator to adjust it.
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Learn more about this feature

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More in Troubleshooting

  • Fleet Not Appearing on Dashboard
  • MapView - Unable to View All Vehicles
  • Delayed Update on Dashboard
  • Incorrect Track or history
  • Invalid Vehicle Speed in the Report
Didn't find what you needed?Contact support

In this guide

  • Cause and fix
  • Related
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