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Troubleshooting
  • Fleet Not Appearing on Dashboard
  • MapView - Unable to View All Vehicles
  • Delayed Update on Dashboard
  • Incorrect Track or history
  • Invalid Vehicle Speed in the Report
  • Inaccurate Fuel Readings
  • Invalid Fuel Drain Alert
  • Incorrect Time in Platform
  • Driver Name Missing or Unauthorised
  • Driver Identification Retain Policy
  • Tow Alerts Generated
  • Spot Geo-Fence Alert Not Triggered
  • Inaccurate Temperature Reading for Reefer Truck
  • Limited Access to Features
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  • Invalid Account Activation Link
  • Error Importing Fleet Service Log
What's New
Troubleshooting
Published Jul 2026

Driver Identification Retain Policy

If historical reports show your current driver's name instead of who actually drove, set the Driver Identification Retain Policy — it controls whether a driver's name resets or carries forward across trips.

🖼️ IMAGE PLACEHOLDER — supplied by design

Dimensions: 1200 × 675 px (16:9) · PNG or WebP · under 200 KB

Shows: The driver identification / retain-policy settings, showing the iButton driver-name carry-forward options (reset per trip, carry forward until next swipe, always carry forward).

Alt text: Driver identification retain-policy settings with iButton carry-forward options

Cause and fix

My historical fleet reports display my current drivers name. How could I resolve this?

Driver identification retain policy is a feature in the platform that helps to retain the driver name in historical data and reports.

There are 3 modes for setting driver identification retain policy viz.,

a) None: The previous driver’s name will be reset (with new) once a new trip is started (with or without ibutton).

*Newly assigned driver’s name for swiped id will be displayed if the swipe is received within 20 secs

b) Reset on ignition off: In this mode, the driver name will be reset once the vehicle’s ignition is switched off.

*Driver name will reflect only if the next trip is started with an ibutton swipe

c) Always carry forward: In this case, the driver name is reset each time a new ibutton swipe is detected.

*Ignition on/off will not affect driver name in reports

Related

  • Driver name missing or unauthorised

Still stuck? Contact support and we'll help.

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Tow Alerts Generated
A tow alert on a stationary vehicle fires when it moves over 100 m at 15 km/h with the ignition off — which can happen in a workshop. It's the tow rule working as configured.
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More in Troubleshooting

  • Fleet Not Appearing on Dashboard
  • MapView - Unable to View All Vehicles
  • Delayed Update on Dashboard
  • Incorrect Track or history
  • Invalid Vehicle Speed in the Report
Didn't find what you needed?Contact support

In this guide

  • Cause and fix
  • Related
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