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Troubleshooting
  • Fleet Not Appearing on Dashboard
  • MapView - Unable to View All Vehicles
  • Delayed Update on Dashboard
  • Incorrect Track or history
  • Invalid Vehicle Speed in the Report
  • Inaccurate Fuel Readings
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What's New
Troubleshooting
Published Jul 2026

Incorrect Track or history

An incorrect route in track history usually means the GPS device logged poor location data — from weak GPRS/network coverage while the vehicle moved through a low-signal area.

🖼️ IMAGE PLACEHOLDER — supplied by design

Dimensions: 1200 × 675 px (16:9) · PNG or WebP · under 200 KB

Shows: A vehicle history track on the AVLView map showing a GPS 'data jump' — an erroneous position point sitting far off the actual route the vehicle travelled.

Alt text: GPS data jump on a vehicle history track in AVLView

Cause and fix

While viewing my fleet’s track for the last week, I noticed that the route through which my fleet plied is displayed incorrectly. Please assist.

Incorrect fleet tracks or history is displayed in the platform because, GPS device records location data that does not represent the actual activity.



There are many factors that could result in this, viz.,

1.Vehicle is plying or parked in an area where GPRS/3G network coverage is poor

An active GPS tracking device usually have SIM Card with a GPRS or 3G data plan. The device sends the location updates to the backend server frequently.

Often the servers get updated every 20 secs while the vehicle is on the move. If your vehicle moves through a low network coverage area, you probably need to wait for a few minutes or hours until the vehicle returns to the coverage area.

2.Issues with the power source or vehicle battery

Above mentioned issues can also lead to a device disconnection and show incorrect location on the app.

3.GPS device may have recorded GPS points that deviate from vehicle’s actual path

If the vehicle turns out of network or shows wrong location not because of any of the reasons mentioned above, a physical inspection is required for the device.

Related

  • View, replay & export trip history
  • Invalid vehicle speed in a report

Still stuck? Contact support and we'll help.

Next
Invalid Vehicle Speed in the Report
An impossibly high speed in a report (e.g. 200 km/h) comes from GPS speed error in low-signal areas. Check the satellite count in the vehicle raw-data report — under 5 satellites means the speed is in
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More in Troubleshooting

  • Fleet Not Appearing on Dashboard
  • MapView - Unable to View All Vehicles
  • Delayed Update on Dashboard
  • Invalid Vehicle Speed in the Report
  • Inaccurate Fuel Readings
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In this guide

  • Cause and fix
  • Related
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