It’s our pleasure to welcome you to the family of Virture Infotek where applications are born after an array of discussions and thoughtful ideations. We appreciate that you would like to subscribe to our premium vehicle tracking application. We will try and act our best to ensure you stay with us happily and satisfied once you have explored, evaluated and purchased our product. Virture Infotek is responsible for your business satisfaction once you are committing with us on a venture. However we have to follow some protocols, for more idea on this, please visit our T&C’s page. We strongly believe that you are thrilled and excited by buying our products/solutions.
All our products have been developed by giving high priorities to market needs. However there are chances that, sometimes a product may not meet the exact needs that you were looking for. Though these chances are very rare, for such an unlikely event, we have created a refund policy for your convenience. This refund policy is suitable for you with Pro-rata usage (for subscriptions) so that it gives you full value of what you paid for the first time. There are no hidden contracts for your subscription, which means if you are taking subscription for 1 year, you are free to terminate the services after that specified time period. Virture Infotek will not force you to stay with us with a hidden legal agreement. But retentions programs are the key assets of any organization, so we will keep on trying to improve our solutions/facilities so that you might not want to leave us in the future. Please note that all other terms and conditions provided with the solution might be applicable depending on various scenarios which you will be made aware of. Hence this refund process will go through a verification/approval phase. Once the process is completed successfully, we would refund the amount in the same payment method as made by you. Usage subscription would be deducted as per the guidelines, which means the amount would be deducted from your payment for the period you have been using the subscription of an application/solution. (Only for subscriptions)
Debit card/Credi card refunds will be sent to the card-issuing bank within 30 business days of receipt of the returned item. Please contact your card-issuing bank with your queries on how their refund management policies are.
Cheque/Draft payments will be refunded in the form cheque/draft to the address for which you have registered with us within 30 working days.
Cash payments will be refunded in the form of a check from Virture Infotek, which will be mailed to your billing address within 30 calendar days of your cancellation request. Please contact us for any further enquiries