In today’s hyper-connected world, customers expect their deliveries to arrive quickly and efficiently, especially for the final leg of delivery, known as the last mile.
Fig 1. Delivery dashboard
As a result, delivery businesses must keep up with these ever-growing demands to remain competitive.
That’s where TrackView comes in – the smartest route optimisation solution that optimises your delivery operations from start to finish, including the last mile.
What is it? How Can It Improve Your Delivery Efficiency?
TrackView is a delivery app that optimises routes, plans deliveries, and dispatches orders for the efficient movement of vehicles.
You can streamline logistics, plan deliveries and optimise routes by installing the app on your driver’s mobile device.
Fig 2. TrackView app
The result?
Faster, more efficient deliveries that keep your customers happy and your business thriving.
How does it work?
TrackView consists of a dashboard for dispatchers and a mobile app for field workers.
Dispatchers use the dispatcher dashboard to assign jobs, track status and communicate with field workers. The mobile app allows field workers to check their assigned tasks and update their progress on those assignments.
Fig 3. Route planner
The app offers a comprehensive solution like AI-based route optimisation, real-time tracking, and proof of delivery to optimise delivery operations, making it more efficient and cost-effective.
Moreover, it helps businesses solve last-mile delivery challenges, ensuring customers receive their orders quickly and efficiently.
The process starts with
- The fleet manager uploads orders to the dispatch app’s web platform.
- The system automatically uses AI to optimise the delivery routes for maximum efficiency, resulting in reduced fuel consumption and cost savings.
- Once the optimised delivery routes are generated, the system generates a list of deliveries with an index.
- The fleet manager presses the dispatch order button, and the drivers receive the delivery orders on their mobile devices.
- The app displays the deliveries in the sequence they need to be made, and the driver can navigate to the delivery location using an integrated map.
- Upon reaching the delivery location, the driver gets a signature from the customer, obtaining proof of delivery.
- Additionally, the driver takes a photograph of the delivered items in front of the customer’s door for documentation and security purposes.
See how it improves your delivery management
TrackView app includes several features that make routing, dispatch and delivery processes as smooth and convenient as possible for the user. Major features included in Trackview are as follows.
Real-time tracking and monitoring:
Stay informed and in control with TrackView’s real-time updates and notifications. Know the driver’s location, ETA, and more, for complete transparency and accountability throughout delivery.
Fig 4. Realtime tracking
This feature allows dispatchers and customers to track the delivery status of their orders in real time. It provides real-time updates on the driver’s location, estimated time of arrival (ETA), and other relevant information.
Automatic route optimisation
Leave the route planning to the app, which calculates the most efficient delivery routes based on traffic, road conditions, and distance. Enjoy reduced fuel consumption and costs with this feature.
Fig 5. Automatic route optimisation
Capacity Planning
The platform’s complex route optimisation algorithm can calculate the volume and weight of goods that must be transported based on delivery requirements, such as how many orders need to be filled, where they’re going, and what kinds of products are being shipped. And determine the number of trucks required to meet demand.
It helps you to optimise the use of trucks to meet delivery demands while minimising costs and improving efficiency.
Automatic status update
The feature is very useful for keeping customers informed at each stage of the delivery process. The customer would receive a notification when the delivery is on its way, when it has arrived at the delivery location, and when it has been delivered.
Fig 6. Automatic status update
Predictive ETA
With real-time tracking, historical data analysis, and machine learning algorithms, TrackView can predict delivery times with greater accuracy. This feature helps customers plan their day and gives drivers a more efficient way to plan their routes and manage their time.
Option to update delivery status
An option to update the delivery status in the app is a very useful feature for both your delivery drivers and customers. This option would allow drivers to quickly update the status of a delivery and keep the status updated at any given time.
Fig 7. Delivery status update
Task history
With the task history feature, you can monitor their delivery operations and ensure your drivers meet performance targets. Identify trends and patterns in delivery times, track customer satisfaction ratings, and identify areas for improvement in delivery processes.
Task history provides valuable insights to improve delivery operations and enhance the customer experience.
Stay tuned for additional features to further enhance the routing, dispatch, and delivery processes to ensure maximum convenience and efficiency for your business.
Say Goodbye to Last-Mile Delivery Challenges
TrackView offers a comprehensive solution to last-mile TrackView offers a comprehensive solution to last-mile delivery challenges, providing real-time tracking, automated alerts, and other features that ensure a more efficient, reliable, and customer-focused delivery process.
Eliminate Driver Cheating:
With real-time tracking, fleet managers can ensure their drivers remain on task and complete their assigned deliveries without picking up additional jobs during the operation. This helps eliminate detours, and driver cheating, leading to a more efficient and reliable delivery process.
Improve On-Time Delivery:
If your drivers don’t start working until late in the day and take frequent breaks, they will be slow to complete work and may miss deadlines. TrackView addresses this issue by setting up automated alerts and notifications to remind drivers of their delivery schedules, leading to more timely and reliable deliveries.
Ensure Accurate Delivery Updates:
Drivers lying about customer availability can negatively impact customer satisfaction. TrackView enables fleet managers to verify the accuracy of driver reports by tracking their location and activity in real time, ensuring customers receive accurate and timely delivery updates.
Prevent Irresponsible Behaviour:
Irresponsible driver behaviour, such as going home during the job, can significantly impact the delivery process’s efficiency and reliability. With TrackView, fleet managers can track driver activity, ensuring they remain on task throughout the day, minimising the risk of delays and other issues.
Boost Customer Satisfaction:
Resolving these last-mile delivery challenges with TrackView leads to increased customer satisfaction. With timely and accurate deliveries, customers are likely to be happy with the service, leading to repeat business and positive reviews.
Increase Efficiency and Profitability:
By eliminating driver cheating, improving on-time delivery, ensuring accurate delivery updates, preventing irresponsible behaviour, and boosting customer satisfaction, TrackView leads to a more efficient and profitable delivery operation.
Using TrackView, fleet managers and job dispatchers can increase efficiency, profitability, and customer satisfaction, leading to a more successful delivery operation overall.
Who can benefit from using TrackView?
Several industries can benefit from using the TrackView dispatch and route optimisation app, including:
E-commerce and Retail: TrackView can help optimise last-mile delivery routes for e-commerce and retail companies, ensuring customers receive their orders promptly and efficiently.
Logistics and Transportation: Logistics and transportation companies can use TrackView to optimise their delivery routes, improve on-time delivery rates, and reduce fuel costs.
Healthcare and Pharmaceuticals: The app can also be used in the healthcare and pharmaceutical industries to optimise the delivery of medical supplies, samples, and equipment to hospitals, clinics, and pharmacies.
Food and Beverage: Restaurants and other food and beverage businesses can use TrackView to optimise their delivery routes and ensure customers receive their orders promptly.
Field Services: TrackView can also be used in field services industries such as HVAC, plumbing, and electrical services, helping to optimise service routes and improve response times.
Utilities: Utility companies can use TrackView to optimise their field operations, including meter reading and maintenance, improving efficiency and reducing costs.
Waste Management: Waste management companies can use the app to optimise their collection routes, reduce fuel costs, and improve on-time delivery rates.
In summary, TrackView can be used in various industries to optimise delivery routes, improve on-time delivery rates, reduce costs, and enhance customer satisfaction.
Frequently asked questions
What is route optimisation?
Route optimisation refers to the process of finding the most efficient route for a vehicle or group of vehicles to travel between two or more destinations while minimising factors such as distance, time, fuel costs, and other considerations.
What is the TrackView app, and how does it work?
TrackView is a dispatch and delivery route planner app that uses real-time tracking to optimise delivery routes, improve on-time delivery rates, and reduce costs.
What are the benefits of using TrackView?
Some benefits of using TrackView include improved delivery efficiency, optimised routes, reduced fuel costs, and enhanced customer satisfaction.
What features does TrackView offer?
TrackView offers real-time tracking, automated alerts, dispatch management, route planning, and driver behaviour monitoring.
Is using the TrackView app difficult if I am not tech-savvy?
No, TrackView is designed to be user-friendly and intuitive, and basic computer and mobile knowledge are all that’s required to use the app effectively.
Here is a helpful video on how to use TrackView – https://youtu.be/qRqo_yYL6Kg
Is there a steep learning curve to using TrackView?
No, TrackView is designed to be intuitive and user-friendly, allowing businesses to get started quickly and easily with minimal training.
Is there a free trial period available for TrackView?
Yes, TrackView offers a free 7-day trial for businesses to try out the app and determine if it’s the right fit for their needs.
How can I get started with using TrackView for my business?
You can sign up for a free trial of TrackView here.
How does TrackView improve driver accountability?
TrackView uses real-time tracking to monitor driver activity and behaviour, enabling fleet managers to ensure drivers remain on task and complete deliveries within the specified time frame.
How is route optimisation achieved with TrackView?
TrackView uses specialised software to optimise delivery routes, taking into account factors such as distance, traffic, road conditions, vehicle capacity, and delivery time windows, ensuring the most efficient route is determined.
Is TrackView compatible with different types of devices?
TrackView consists of a dashboard for dispatchers and a mobile app for field workers. The mobile app is compatible with iOS, and Android devices, while the dashboard is accessible over the web on a desktop.
How does TrackView ensure data security?
TrackView uses secure encryption protocols to protect user data and ensure confidentiality.
Which industries can benefit from using TrackView?
The app can be used in various industries, including e-commerce and retail, logistics and transportation, healthcare and pharmaceuticals, food and beverage, field services, utilities, and waste management.
Which types of businesses can benefit from using TrackView?
TrackView can be used by a wide range of businesses, including those in the transportation, logistics, field service, and delivery industries, as well as any business that needs to manage and track the dispatch of resources.
Can TrackView be customised to meet specific business needs?
Yes, TrackView can be customised to meet the specific needs of each business, including dispatch rules, delivery schedules, and driver behaviour monitoring.
