Validate Authenticity of Drain Alert

In most cases, fuel thefts happen when the vehicle is parked. As it happens, there is a gradual drop in the fuel level. If you receive a drain alert, please check the application to see if the basic conditions (speed = 0 and Ignition = Off) are met to generate a drain alert. If so, it’s more likely that the alert is legit.

You may verify it by further analyzing the raw data of the vehicle:

Step 1: Navigate to Reports

Step 2: View vehicle raw data report

Step 3: Choose a date

Select the date and Click Download -> Excel

Step 4:Open the file

Open the downloaded file

Step 5: Verify the time

Scroll down to the exact time the drain was reported

Step 6: Verify the report

Check the ignition status, speed, fuel level etc. to see if the mentioned conditions are satisfied